Terms of Service

What we provide

We provide residential and commercial cleaning services in Minnesota and in Hudson, Wisconsin. The scope of any particular visit is whatever we agreed in your estimate or recurring plan.

We do not carry out work that needs a specialist or a licence — that includes mould remediation, biohazard cleanup, pest control, exterior window work at height, carpet or upholstery deep extraction, and anything requiring a ladder above standard reach. If we spot something in that category we will tell you rather than attempt it.

Estimates and pricing

Estimates are free and are based on what you tell us and, for commercial work, on a walkthrough. Published prices are typical rather than fixed: a home materially larger, dirtier or more detailed than described may be re-quoted, and we will always tell you before doing extra work rather than adding it to your invoice afterwards.

Travel outside the Twin Cities metro is quoted as part of the job. We do not add surprise call-out fees.

Scheduling, cancellations and skips

• Give us at least 24 hours’ notice to reschedule or skip a visit and there is no charge.
• Cancellations inside 24 hours, or a crew unable to access the property on arrival, may be charged up to half the visit price to cover the reserved time.
• Recurring plans have no contract and no minimum term. Cancel whenever you like.
• We may reschedule for severe weather or crew illness. We will contact you as early as we can and rebook at the first opening.

Access to your property

You do not need to be home. If you give us a key, code or lockbox we keep it secured and restrict it to the crew assigned to you. Please make sure we can actually get in — a locked door, an unexpected alarm or a pet that cannot be approached all mean we may not be able to complete the visit.

Tell us about alarms, pets, fragile items and anything you would rather we did not touch. We will work around anything you flag.

Our guarantee

If something is not right, tell us within 24 hours of the visit and we will return and re-clean the areas concerned at no charge. That is our remedy for a service issue — we would rather fix the work than argue about a refund.

Damage and liability

We are insured and bonded. Accidents are rare but they happen: report any damage within 48 hours of the visit and we will repair, replace or reimburse fairly.

We cannot accept liability for items that were already damaged, unstable or improperly mounted, for normal wear revealed by cleaning, or for surfaces that were not disclosed as requiring special treatment. Please put irreplaceable and high-value items somewhere we will not need to move them.

Payment

Residential visits are payable on the day unless we have agreed otherwise. Commercial accounts are invoiced on the terms in your agreement. Persistent non-payment means we will pause service until the account is settled.

Our staff

Our cleaners are employees, not subcontractors. Please do not offer them work directly outside of us — it puts their employment and your insurance cover at risk. Tips are welcome and always passed on in full.

We will withdraw service from any property where our staff are treated unsafely or abusively.

Changes to these terms

We may update these terms. The version on this page at the time you book is the one that applies to that booking.